Assessing Conflict

Four conflict sources: task, process, status and relationshipConflict at work often stems from one or more of these conflict sources: 

  • task, 
  • process, 
  • relationship and 
  • status. 


Understanding the root causes of a conflict will help you figure out how to manage it more effectively and may lead to solutions that resolve the conflict. 

1. Watch the Introductory Video

2. Review the Quick Guide to Conflict Sources

  • What is it?
  • What does it look like?
  • Where do I start?
  • What skills do I need to master?

View Printable Guide

3. Apply - practice through scenarios

Need to practice? Work through the scenarios to see if you can determine the main source of conflict and the best way to proceed.

Start Quiz 1: Nadia and KeejStart Quiz 2: You and Miranda

Have a Question?

We are happy to help! We also invite you to share your successes in using this material and/or letting us know how we can improve it. Submit your question about the course content to an LTD consultant.