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Conflict at work often stems from one or more of these conflict sources: 

  • task, 
  • process, 
  • relationship and 
  • status. 

Understanding the root causes of a conflict will help you figure out how to manage it more effectively and may lead to solutions that resolve the conflict. 

Watch Introductory Video

Review Quick Guide

  • What is it?
  • What does it look like?
  • Where do I start?
  • What skills do I need to master?
     

View Quick Guide

 

3. Apply: Practice Scenarios

Need to practice? Work through the scenarios to see if you can determine the main source of conflict and the best way to proceed.

 

Start Quiz 1: Nadia and Keej
Start Quiz 2: You and Miranda