Conflict at work often stems from one or more of these conflict sources:
- task,
- process,
- relationship and
- status.
Understanding the root causes of a conflict will help you figure out how to manage it more effectively and may lead to solutions that resolve the conflict.
Watch Introductory Video
Review Quick Guide
- What is it?
- What does it look like?
- Where do I start?
- What skills do I need to master?
3. Apply: Practice Scenarios
Need to practice? Work through the scenarios to see if you can determine the main source of conflict and the best way to proceed.
