Module 3: Managing Conflict

Conflict in the workplace may be uncomfortable for many, yet it does have a purpose. Do you find yourself: Avoiding conflict at all costs? Wondering if you should get involved even though the conflict does not directly involve you? Figuring out how you can approach the situation more effectively?  

This module will teach you how to:

  • Recognize the benefits of conflict.
  • Assess conflict to determine its source.
  • Create more self-awareness regarding your own approach to conflict and that of others.
  • Build the skills needed to effectively manage conflict.