Conflict in the workplace may be uncomfortable for many, yet it does have a purpose. In these webinars you will learn to:

  • Recognize the benefits of conflict.
  • Create more self-awareness regarding your own approach to conflict and that of others.
  • Assess conflict to determine its source.
  • Build the skills needed to effectively manage conflict.

There are two webinars on this topic: 

  • Managing Conflict 
  • Managing Conflict in Action

 

Managing Conflict Webinar (Recorded on May 23, 2017)

Managing Conflict in Action Webinar (Recorded on April 18, 2018)

This presentation is a deeper dive into managing conflict and focuses on ideas for application. The content was built based on themes from participant evaluation feedback, comments, and questions and focuses on the challenges supervisors face in managing conflict.

Follow up

Module 3 Questions and Answers

Printable Guides (great for review and summary information):

Module Content

  1. Why Manage Conflict?
  2. Self Awareness and Common Pitfalls
  3. Assessing Conflict
  4. Mastering Conflict Management Skills

Want to dig deeper?

The research behind Effective Conflict Management - materials curated for you by our Leadership and Talent Development team.

Have a Question?

We are happy to help! We also invite you to share your successes in using this material and/or letting us know how we can improve it. Submit your question about the course content to an LTD consultant.