Managing Conflict
Get Ready: Self-Awareness
Get Set: Assessing Conflict
Go: Building Skills
Workplace conflicts are disagreements that come out of differences in needs, values, and interests between people working together. Because no two people are exactly alike, differences like these are a fact of life. The good news is that when supervisors manage conflict effectively, the result is increased productivity and engagement, and better decisions and outcomes.
Review the materials below to find a way to manage conflict productively.