Webinar Recording

Recorded on May 23, 2017.

Conflict in the workplace may be uncomfortable for many, yet it does have a purpose. In this webinar you will learn to:

  • Recognize the benefits of conflict.
  • Create more self-awareness regarding your own approach to conflict and that of others.
  • Assess conflict to determine its source.
  • Build the skills needed to effectively manage conflict.

Use the following timestamps to jump to the particular section of the webinar recording:

  • 0:11 Welcome 
  • 02:30  Common Approaches to Conflict | 05:25 Benefits of Conflict
  • 05:55  Get Ready: Self Awareness (competencies, your approach to conflict)
  • 09:17  Get Set: Assessing Conflict (conflict sources)
  • 13:20  Go: Mastering Conflict Management Skills 
    • 13:20 Knowing When to Get Involved
    • 16:17 Managing Emotions
    • 27:32 Building Trust
    • 33:50 Seeking Solutions
  • 38:49  Announcements and Q&A

Managing Conflict Webinar